The short version
Free shipping within Germany from a value of goods of 50 €. For orders under 50 € we charge 3 € shipping.
- Shipping Costs
- Delivery Regions
- Delivery Periods
- Shipping Partners
- Self Pick-up
- Delivery by Forwarding Agency
The following conditions apply:
Orders within Germany
For orders with an order value of 50 € or more, we ship free of charge within Germany. If your order's value is below 50 €, shipping costs of 3 € apply.
Shipping to other Countries
We ship to the following countries at the specified shpping costs, independent of the order value:
The costs for a return shipment from abroad are not covered. In the event of a successful return, a maximum of the value of the goods will be refunded.
Your country is not yet part of our shipping area? Give us a hint in which cardinal direction we should expand our shipping area. We look forward to your message from afar to email@example.com.
Unless a different period is indicated in the product description, the goods are delivered in Germany within 2 - 6 days, in the case of deliveries abroad in Europe within 5 - 7 days after order confirmation (if payment in advance is agreed, after the receipt of the payment). Deliveries outside of Europe take up to 15 working days.
Please bear in mind that no delivery is made on Sundays and public holidays.
For parcels with standard shipping we cooperate with DHL and GLS.
Packages with express shipping will be delivered to you by UPS.
Very bulky products are delivered by the carrier CargoLine.
UPS Express for urgent orders
When the vacations are just around the corner, we will do our best to get your order to you on time.
Instead of standard shipping, you can select UPS Express shipping during the checkout process.
If we receive your order by 12 noon, you will receive the delivery on the next business day. The shipping costs for UPS Express within Germany are 15 €.
UPS does not deliver on Saturdays, Sundays and public holidays.
If you are near Aachen, Aken, Aix-la-Chapelle (our city has many names), you can pick up products that are in stock directly at our warehouse. This is the fastest way to your favourite product. To make sure that everything runs smoothly, you find all relevant information here:
Your ordered products can be picked up in our warehouse at C. Brettschneider GmbH in Aachen. The address is as follows:
C. Brettschneider GmbH
Grüner Weg 37
You receive the products in its original packaging. For any questions about our products, please contact us beforehand via telephone or email.
Our warehouse is open Monday to Friday from 9 am to 4.30 pm . To make the actual pickup as fast as possible, please come to our warehouse two hours after your order at the earliest. In the meantime, we transfer the order data to the warehouse and bring your products from the shelves to an easy place to pick them up.
Please Bring These With You
In order to make sure you get the right products, please bring the shipping slip or the order confirmation with you, which we send you via e-mail. That way we can easily check that the order is complete.
Available Payment Types for Pickup
Except for payment via advance bank transfer, all payment types are available to you for pickups. Cash payment at pickup is not possible.
Delivery by forwarding agency
If the ordered product is too big or too heavy for shipping by DHL, we will deliver it to you by forwarding agency. In these cases you will be asked to enter your telephone number during the order process. We will pass the telephone number on to our logistics partner and the forwarding agency Nellen & Quack so that they call you to set delivery date that suits you.
Delivery costs of 60 Euro will be charged for delivery of forwarding goods in Germany and Austria.
You have questions about shipping?
If you have any questions, you can easily contact us anytime using the Contact Form.
<style="font-color:#333333">Icons designed by 50north.de