Right of cancellation for consumers
Right of cancellation
You can cancel your declaration of contract within one month in text form (e.g. letter, fax, e-mail) without stating reasons or – if the item is transferred to you before the expiry of the time limit – also by returning the item. The time limit starts to run once the notice of cancellation in text form has been received, but not before the goods are received by the recipient (where similar goods are delivered on a recurring basis, then not before receipt of the first part delivery), nor before we have fulfilled our obligations to provide information as defined in Art. 246 Sec. 2 in conjunction with Sec. 1 para. 1 and 2 of the German Introductory Act to the Civil Code (EGBGB) as well as our duties in accordance with Sec. 312g para. 1 sentence 1 of the German Civil Code (BGB) in conjunction with Article 246 Sec. 3 EGBGB. The cancellation period is observed by sending the notice of cancellation or dispatching the goods in time. The notice of cancellation must be sent to:
integer_net GmbH, Trierer Straße 791, 52078 Aachen
In the case of an effective cancellation, the mutually received services and payments must be reimbursed and any benefits gained (e.g. interest) must be returned. In case you are unable to restitute or return to us either the entire or parts of the service received and benefits (e.g. benefits from usage) or only in a deteriorated condition, you are required to offer compensation of equal value accordingly.
You do not have to pay compensation for deterioration which has arisen due to the usage of the article as intended. You only have to offer compensation of equal value for the deterioration of the item and for any benefits gained if the benefits or the deterioration is attributable to a handling of the item which goes beyond the checking of the quality characteristics and the functionality. “Checking of the quality characteristics and the functionality” is understood to mean the testing and trying out of the respective goods, as this may be done and is customary for example in a shop.
Items eligible for shipping must be returned at our risk. You must to bear the regular costs of the return if the delivered goods conform to the ordered ones.
Items not eligible for shipping will be collected from your premises.
Obligations to refund payments must be fulfilled within 30 days. This time period begins for you when you send your cancellation notice or the item and for us upon their receipt.
Exclusion of the right of cancellation
The right of cancellation does not exist in the case of contracts for the delivery of goods which are manufactured to customer specifications or have clearly been tailored for personal needs or which, by their nature, are unsuitable for a return shipment or are easily perishable or would be past their sell-by date, or for the delivery of audio or video recordings or software, in cases where the delivered data carriers have been unsealed by the user, as well as for the delivery of newspapers, journals and magazines (unless you have made your declaration of contract over the telephone).
End of the cancellation policy
This translation is for information purposes only and has no legal status. In the case of dispute, German Law will apply, unless superseded by European Law.